The P-O-E-M framework. The DCF consists of the following four building blocks:1. Under demographics, select Country In the first phase (Define), you’re basically looking out for these 3 things: Who’s going to buy … We can compare which country had the highest number of goal completions i.e. 2. Thanks for writing and sharing this. Set Energizing Goals. In modern marketing, this is known as a “buying trigger” or a “micro-moment”, as Google calls it. ), track and analyse audience behaviour (e.g. This is just the tip of the iceberg, however. It was then I became a proud owner of 20 refurbished Dell laptops.”. Select a more specific category from the dropdown menu and fill out the required information. Enrol at Equinet Academy where meaningful learning and actual transfer of Digital Marketing knowledge takes place. To access this report in Google Analytics: 1. For help and step-by-step guides on how to launch a Facebook Ad, refer to or sign up for our Facebook Advertising Course. TV has been overwhelmed by online video streaming sites such as Youtube. The other key difference is that the consumer buying journey is no longer linear. What you need to analyse depends on the objectives you’ve set and the type of digital marketing campaign you’re running. A framework for your digital marketing strategy. The term ‘digital marketing’ is relatively new and that’s why it has become common for people to use it even in cases where they mean something different. I then asked some friends if they knew of any cheap deals, and went to Challenger and Best Denki to source for them, but could not find anything within my budget. One week later, she returns to your website by clicking on a Facebook Sponsored Newsfeed ad. Using Facebook Sponsored Newsfeed ads, we can target visitors who have visited, but did not book a travel package with us. For illustration purposes and to put the following information into context, we’ll be simulating developing a digital marketing strategy for a travel company. Micro conversions are the milestones that eventually lead to the macro conversion. The Stages in the New Digital Marketing Funnel from Top to Bottom (Or More Accurately, from Start to Re-Start) The digital marketing funnel definition is pretty loose—it’s a framework to help define, understand, and follow the different stages buyers pass through during the customer life cycle. The bottom line with any digital marketing campaign or tactic is to stay aligned with your core purpose, not just your product. Let’s leave testing and optimising button clicks, ad creatives, and landing pages to the respective digital marketing disciplines i.e. Defining Macro & Micro Conversions (KPIs). from lowering your ad spend on a digital marketing channel to targeting different audience segments) based on your digital analytics data. The Digital marketing framework. Click View Full Report. Knowing more about POEM will help you come up with better marketing strategies. From the development of your strategy to the editing or creation of content and the optimization of your SEO, we manage your digital … A Digital Marketing Strategy designed by Talha Khalid Zubairi (07544) ABOUT THE BRAND Hermosa minaudières are state of the art clutch bags that are much more than just a mere accessory, with new … This article aims to equip you with a fundamental understanding of what digital marketing is, how successful companies are doing it, and what processes are required in place to ensure a successful digital strategy for your business. which social media networks they hangout on, which websites they visit to check for product reviews, what keywords they search for on Google) through Digital Analytics is essential in order to calibrate all online marketing efforts to each specific customer profile and effective channels. Digital marketing can complement your traditional marketing efforts and vice versa. Digital Capability Maturity Models are the structured assessments used to evaluate the Digital Maturity of an organisation.3. This is such a great post. To apply this framework to your business, start off by defining your audience, business goals and buying triggers. We hope after reading this, you’ll better understand: This digital marketing strategy resource is broken down into two parts: Traditional advertising methods still work today, but are no longer as effective and cost-efficient today as they were. We offer a range of digital marketing courses to equip you with actionable digital marketing strategies across multiple digital channels and platforms. Click on Overview After collecting and analysing the data, we can adjust our campaigns to the best performing audience groups. There is no “silver bullet” or one-size-fits-all content marketing strategy, plan or framework that applies to every organization.However, it’s certainly true that in each case, common elements exist for successful content marketing … The control is shifting from marketers to consumers, as consumers now have to power to block ads, conduct their own research, and opt out loyalty marketing programs. Later at home, I went on Google to search for cheap and good laptops and landed on Lazada and Qoo10. ® All Rights Reserved - Equinet Academy Pte Ltd | Reg. Anne would then search for “new horror movies” on Google and watch movie trailers, read user reviews on IMDB, and ask friends on Facebook for their opinions, in any random order, before ultimately deciding on a movie. to identify and understand buying triggers or micro-moments in order to build trigger-specific message and content around relevant touch points in the customer journey. One of the key differences between modern vs traditional is in the marketing/advertising mediums which have gone digital (e.g. Speak – Get closer to customers. It reminds us how digital channels offer n… Let’s focus on these two metrics and optimise your campaigns from a top-level digital marketing point of view: STP is relevant to digital marketing too at a more tactical communications level. Digital marketing: give more meaning to your message. Based on our analysis (Phase 3), we can observe that Singaporeans, age 25 – 34 years old, who mainly use desktops, are our largest target audience. Consumers today have the means to do their own product research at home online and on-the-go on their mobile phones. How convenient! A website is the centerpiece of all digital marketing activities. … Audience Targeting. Thanks Dylan!!! Navigate to Audiences conversions), and optimise your audience targeting and marketing budget for the most effective digital channels. The RACE framework provides a simple approach that can be used across different levels within a digital marketing plan. Here’s the scenario of a typical consultation with an insurance agent selling you a policy. Modern marketing is no longer “push” marketing (as traditional marketing is), as consumers today have access to a boatload of information within a click of a button. The framework: Is based on what’s happening in a company’s marketplace, i.e. She would now go online to compare cinema ticket prices and eventually purchase her movie tickets from Cathay Cineplexes. – think with Google. Your email address will not be published. For example, a movie fanatic, Anne, may be shopping for clothes when she suddenly decides to watch a horror movie. Here, we’ve consolidated them into nine individual channels and disciplines: These 9 digital marketing channels and disciplines can be implemented to one or more digital marketing campaigns. I also sourced the internet for articles on the pros and cons and hardware specifications on various laptop brands. (With Examples), A 4-Step Digital Marketing Strategy Framework, Digital Advertising Strategy Guide (Flowchart Included), The State of Digital Marketing in Singapore 2018 [Infographic],, Segmenting and analysing your audiences can give you insights on their browsing and buying behaviour, and can allow you to focus on targeting higher ROI audiences and improve your user interface (UI) and user experience (UX). Learn how to analyse advanced Google Analytics reports and produce actionable insights in our Digital & Web Analytics (Google Analytics) course. Navigate to Audiences At General Assembly, we are … There are many schools of thought on how many digital marketing channels and disciplines actually exist. On the other hand, if we used the position-based attribution model (40% to both first and last touch, 20% split evenly to everything in between), we would assign more marketing dollars to the first and last marketing channel interaction. 4. Implement Display Advertising with Facebook Ads. 2. Use this digital marketing framework to define the activities required to successfully create, plan and execute a digital marketing program. How to apply a 4-step digital marketing framework to your business. Home Dictionary RACE framework Strategic planning process which, when applied to digital marketing, allows an action plan to be structured in accordance with the purchasing stage of users. 2. Paid Media … Should you develop interest, she’ll go on to explain different insurance policies (life insurance, investments, etc) that are available. Under demographics, select Country 4. Note: Audience definitions may vary from industry to industry. I considered all the options and remained stagnant in the consideration phase for a few days. Understanding the customer buying behaviour (e.g. On the same day, a 3 hours later, she returns to your website directly by typing in your URL into her browser’s address bar and makes a booking. The credit value (attribution amount e.g. Singaporeans using Desktops accounted for majority of the conversions. If you know me, you’ll know I’m a fan of marketing mindtools and models to help marketers create strategies or simply focus. 2. Effective modern marketing is being engaging and useful (via Content Marketing, Email, Search, Social, Display, Mobile) at relevant touch points during the consumer’s journey. Search Engines Vs Yellow Pages, Digital Advertising Vs Print Advertising). A well-detailed post on how to step a digital marketing campaign. This will not only encourage sharing and brand awareness, it will also increase brand loyalty and brand engagement. Superb article. Choose from default models e.g. When the team scores a goal, we can attribute equal credit to each player. Search Engine Marketing & Search Engine Optimisation, Who’s going to buy from you? Boiled down to its simplest form, digital marketing is defined in my book Digital Marketing: Strategy, Implementation and Practice as simply: 'Achieving marketing objectives through applying digital technologies and media.' Once you’re convinced, she’ll hand you a form to fill in your application. Tip: If you include any links in your article back to, be sure to tag them with UTM parameters to report referral traffic in your analytics platform. Implement Content Marketing via Guest Blogging. For this, you will require a Facebook Page: Here are the steps to create a Facebook Page: 1. Today is the age of digital marketing, every nook and corner of the world is getting connected with the help of the advanced forms of digital media. Use this digital marketing framework to define the activities required to successfully create, plan and execute a digital marketing program. There are a ton of metrics you can measure and analyse – From audience demographics, acquisition channels, average time spent on landing pages, bounce rates, top conversion paths, to dozens of goals and smart goals in each digital marketing campaign. For example, if the goal keeper kicked off the ball and the team scored, he would get 100% credit if we used a first-touch attribution based model. Use this digital marketing … Your landing pages are one of the important touch points of the consumer journey. It is important to define both macro and micro conversions early on in your digital marketing campaigns, in order to target the right audiences and marketing channels. We can guest blog on travel sites with an audience of frequent travellers to build brand and product awareness. 2. Conduct research (e.g. We can also break down users by device category. Start with the data and let that be the primary driver, alongside your gut, and go from there. Dylan Sun is the Founder of Equinet Academy, a SkillsFuture WSQ-Accredited Digital Marketing training organisation. Click Save. Marketing Spend on Digital Marketing Channels. Take away actionable digital marketing strategies and get certified. The trend is shifting toward a two-way communication – consumers are able to voice out their frustrations on social media, as compared to a one-way communication in the past – customers were being marketed to via radio, television, and banner ads. POEM stands for Paid, Owned, and Earned Media, all of which serve as a framework for your digital marketing strategies. Thank you for your understanding. Passionate in all aspects of Digital Marketing and SEO, he extends his passion to helping people implement effective digital strategies to their businesses. With our digital marketing framework, we now have a simple conceptualization of the industry and a way for users to self-identify their own skill gaps to pursue the work they love. This is the crucial phase, where you make minor to major changes (e.g. Under Attribution, select Model Comparison Tool. macro and micro conversions that we have defined in Phase 1. Go to Click on Overview We can put all the information gathered from your entire digital marketing campaign and present this 4-step digital marketing framework into the following table: Modern marketing concepts are not much different than traditional marketing, in that they both focus on the buyer’s journey. Today, consumers enter the buying process at different stages, jump stages, and move back and forth between them. A one-size fits all marketing solution. Marketers and PR executives need a more systematic way of managing negative reviews and customer support. With this knowledge on hand, we can craft our marketing collateral (both online and offline) in a particular tone and style that’s targeted to this demographic. Based on multi-channel attribution model data, we can assign/reassign our marketing dollars to the best performing channels. At the bottom of the page, there were related product links to refurbished laptops. 2. This linear process is inflexible as the consumer buying process today is no longer linear. Digital Use Cases provide ways of showing how to … A potential traveler, interested to travel to the caribbean islands, Googles “caribbean island travel deals” and lands on your website 4. 3. Search, Social, Email, Blogs, etc. 5. Based on the Micro-moments and Buying Triggers definitions, we can launch Travellers Beyond ads on Google Paid Search using Google AdWords and optimise the website to rank on page 1 on Google’s organic search results by implementing Search Engine Optimisation (SEO). Thanks for stopping by Kavi. The Consumer Buying Journey today is no longer linear. Click Admin. Using the position based attribution model, we can see that organic search channel was the biggest player in terms of influencing conversions. It can help define objectives, strategy and tactics as well enabling an … In the above table, we can see that Singaporeans alone accounted for 12,107 goal completions (conversions). In the PROPERTY column, click Property Settings. For example, applying marketing personas can help develop more relevant digital communications as shown by these alternative tactical email customer segmentation approaches. Great article! Put simply, multi-channel attribution is giving relative credit to the channels which played a part in securing a conversion. For example, in a soccer match, we have the goal keeper, defenders, mid fielders, and strikers. 3. Your job as a marketer is to identify these micro-moments and be present when they happen. These coupons can then be used on ABCs e-store where customers can create a membership account and receive a discount on bouquets ordered online. The rise of digital performance marketing The second major trend is the digital transformation of marketing as a whole. For example, ABC Flower Store can hand out coupons to their shoppers upon checkout at the cashier. The sale of newspapers have sharply declined as more and more readers turn to online news sites. (Audience Definitions), What will make them buy from you and when? We can also analyse which age group had the highest number of goal completions i.e. In the first phase (Define), you’re basically looking out for these 3 things: Defining your audiences at the beginning of your digital marketing campaign enables you to reach out to them via the correct digital channels and also create effective marketing collateral (video and written content (ebooks and helpful guides), ad creatives, electronic direct mails (EDMs), e-brochures, etc.) For example, a 30-day trial signup which may lead to a paid membership upgrade is an example of a micro conversion. 3. But to utilise POEM for your campaign, it’s essential to understand the purpose and meaning behind each marketing … Try Out the Course Selection Diagnostic Tool. Use this digital marketing framework to define the activities required to successfully create, plan and execute a digital marketing program.  Be sure to DOWNLOAD the PDF version of this framework as all the white boxes are linked to Demand Metric tools & resources to help you execute the activities involved in this framework. Click on Overview I read the article and was convinced I should buy 20 refurbished laptops. See multi-channel attribution models explained here. As John Wanamaker, the founder of advertising said, “Half the money I spend on advertising is wasted; the trouble is I don’t know which half.”. If we used the linear attribution model, each soccer player who touched the ball would get equal credit. If you fail to convert your visitors here, your would see very little ROI on all your marketing channels. For example, growing the membership base of a paid subscription Software As A Services (SAAS) company. that they can resonate with. They made up for 42.14% of all conversions from all age groups. Last Interaction, First Interaction, Position Based, etc. It is important to look at your business goals and not limit your activities to only one marketing channel. Required fields are marked *. Once you’ve ran your campaigns, you need to collect and analyse data (e.g. 3. Thanks for sharing! Pro Tip: Of course, there’s still room for “heart” and “gut” checks in marketing, but it needs to be both/and. An excellent framework that can help you organize your digital marketing strategy is Paid, Owned, and Earned Media. The most common misconceptions are: Digital Marketing VS Internet Marketing. We can implement Conversion Rate Optimisation by conducting an A/B split testing experiment. Contact: Administrative Matters: +65 6816 7831 Sales Enquiries: +65 6745 0745, Call operating hours: Mondays – Fridays: 9am – 6pm, Certified Digital Marketing Strategist (CDMS) Programme, WSQ Digital Marketing Analytics (Google Analytics Certification), Advanced Digital Marketing Analytics (GAIQ Certification), WSQ Google Ads Search Engine Marketing (SEM) and Display (PPC), Try Out the Course Selection Diagnostic Tool, What is Digital Marketing and Digital Marketing Strategy? But today, the popularity of participation in social media with web users means that how to reach, interact, convert and maintain ongoing engagement of customers through social networks is vital to the success of a brand. Due to COVID-19 restrictions, please make an appointment with us before coming down to our centre for any transactions. The modern consumer journey and the role of digital marketing. With new tracking and automation capabilities and a flood of … 3. Digital Marketing Framework. There are a ton of things to optimise in your entire digital marketing campaign. : 201708981D,, 2-day hands-on WordPress Website Creation course, Digital & Web Analytics (Google Analytics) course, Unsure Which Course to Take? 1. The following day, she clicks on an email link to an article on your website. Multi-channel attribution allows you to credit all digital marketing channels involved in driving conversions. Cathay Cineplexes now has Anne’s contact details and slots Anne into their loyalty program which regularly emails her membership discounts, movie bundles, etc. Your job as a modern marketer is to define the relevant touch points in the consumer journey, engage them at as many of the touch points as possible (e.g. Based on what you’ve defined in the first phase, you then implement the most appropriate digital marketing strategies through various channels to create awareness, engage, procure, and retain customers. Loved it. Google Display Network (Ad exchanges). 1. macro and micro conversions that we have defined in Phase 1. Macro conversions are the big picture goals of a business. Below are some two key things to track and analyse for an overall digital marketing strategy. The consumer then enters the customer loyalty phase. We hope this article has given you a better understanding on how digital marketing works and how to apply a 4-step process (Define => Implement => Analyse => Optimise) to your existing business. BROWSE ALL DIGITAL MARKETING COURSES IN SINGAPORE. The article is an attempt to understand what exactly digital marketing … Here’s an interview of a consumer’s laptop buying journey: “It all started out with a Trigger moment (Micro moment) when I needed to buy 20 laptops for our newly launched IT training course. RACE is the … No. Internet marketing is a subset of digital marketing … Define. Flyers have been replaced by online banner ads e.g. Flyers and direct mail is mostly ignored today and is much more expensive compared to email marketing. Thanks for sharing the complete guide about digital marketing and its types. Eventually, I narrowed down to a $650 Lenovo laptop after discount. You may then inquire whether the insurance policy you intend to get is the best deal out there, and your insurance agent will highlight the key advantages of their policies compared to other insurance companies. Click to choose a Page category. Glad it helped you gain a better understanding on Digital Marketing! This visual from Dave Chaffey of Smart Insights in his book Digital Marketing: Strategy. Based on the variables, scenarios, and conditions you have defined, you can then deploy a digital marketing campaign and target the most appropriate digital marketing channels to engage with your target audience on as many relevant touch points as possible. Step 4: Define Your Topic Categories in your content planning framework If you’ve ever sat in front of a sales presentation and signed up for a product or service after being convinced, you may have experienced the whole funnel in one sitting. which channels generate more ROI, which audiences are more likely to purchase) in order to further optimise and boost your ROI. Digital marketing today is not just about your website, and in fact it never has been, partnering with other sites or co-marketing and influencer marketing have always potentially been important. eWorkshop: Digital Marketing Maturity Model, eWorkshop: Digital Marketing Bootcamp - Top 10 Reasons to Consider Marketing Automation, eWorkshop: The State of Digital Marketing for Associations 2017, eWorkshop: Top 5 Barriers to World-Class Digital Marketing. The brand reached consumers in their intent-rich moments—when they were looking for outdoor garden products—and brought them into nearby stores. 0.1 – 1.0) is dependent on the significance of the channel in influencing the conversions. Navigate to Conversions tab No longer are brands in total control in the marketing funnel today. Here’s a framework we’ve had some success with that combines front-end vision with back-end … customer surveys, feedback, interviews, focus group studies, etc.) Sign in to your Analytics account. Navigate to Audiences it’s customer-centred and reviews the importance of potential partners, influencers and competitors (in … The Bullseye framework featured in Gabriel Weinberg’s … which websites, social media platforms, online/offline channels, we can also launch marketing campaigns (both online and offline) to target them on these channels. 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