No deposit refunded !!! Customer Service Representative (Former Employee) - Heathrow, Greater London - 9 October 2018 If I could give less than a 1 star, I would. Search job titles. Regus is terrible. Build an instant presence wherever you need to be, at prime business locations. 261 Regus reviews. Learn about Regus culture, salaries, benefits, work-life balance, management, job security, and more. COVID update: Regus Florida Grand Boulevard has updated their hours and services. The culture is great. What a garbage company. Which I should receive in 24-48 hours. Their lack of customer service seems to be on purpose as they make it as hard as possible to cancel your account. Be part of a vibrant coworking community with dedicated desk or hot desking options. Regus ranks 4th among Coworking Space sites. Our company rented office space in the Preston Street, Ottawa location. We offer meeting rooms for a wide range of business needs. Prices are subject to change and will vary depending on the specifically selected products and services. As of this writing in Mid July of 2019 we have still not received our deposit refund. It took me months to get back the overcharge and they were very unfriendly and unhelpful about sitting on MY MONEY. Thank you Regus. Customer Service Representative ... Great benefits, Comfortable and relaxed yet professional environment, very nice kitchen amenities, flexible hours, and friendly staff. Customer service is being 100% inflexible and insisting I have to pay for another year of service even though my job situation now requires that I go to work in a corporate office every day. Regus app. 1)Bully culture from top to bottom. All content is posted anonymously by employees working at Regus. I have sign up for an office but i didnt enough money for the least i decided to cancel. COVID update: Regus Florida Grand Boulevard has updated their hours and services. I havent received  my retainer money as well. I have never use the kitchen. Regus offers an impressive array of service tiers available on a daily, monthly or annual basis. Our virtual offices are available in every major town and city worldwide, so you can represent your … You’re not cut out for business. Prices are subject to change and will vary depending on the specifically selected products and services. Meeting Rooms.. Our meeting rooms are in every major city in the world, so you can host wherever you need. Membership tiers. However, as I prepare to discontinue my agreement with them, trying to contact Customer Service has … Share. 2 reviews of Regus Florida Grand Boulevard "Very friendly staff. The entire ordeal cost over 6,000.00 dollars including mis-billing and incorrect late fees. http://investors.iwgplc.com/~/media/Files/I/IWG-IR/reports-and-presentations/2019/consolidated-report-and-accounts-2018.pdf. Impress clients, hold memorable workshops, or deliver a winning pitch in … And i keep receiving  invoice after invoice for something  i disnt use . The customer service department is in its infancy stage and things are a little rough. You just lost a customer (you probably don't care). Regus fails in their customer service. It’s customer service who is entirely worthless. Useful. Interview candidates in your choice of professional, inspiring, relaxed, or discreet rooms. Fully equipped spaces for gatherings of any size, Event rooms, boardrooms, training rooms, and more, Book on the day or in advance via the app, Experienced advisers to help you find the right space, Flat screen TVs, whiteboards, and flip charts, Professional reception team to greet guests. Cookies on the MyRegus site. Regus has a consumer rating of 1.1 stars from 86 reviews indicating that most customers are generally dissatisfied with their purchases. Find Reviews Filter. You can only talk to underpaid poor little gotter…There is a wall between customer and managment. Regus is a horrible company. Updated Nov 12, 2020. I hope you are proud of your policy. I have been terminated and i keep receiving  invoice..   the money down i have fill out. Regus acknowledged that I did that correctly by email, and everything. Please help me how to deal with this situation  . Having dealt with every level of Regus I can tell you we will NEVER use their services again and will actively do all we can to make sure no one else does either. “Our focus in 2019 and for the foreseeable future remains on achieving and sustaining the profitable growth.”, “A key characteristic of our business model is its cash generation capability through strong profit conversion.”, “We remain focused on profitable growth, delivering attractive returns and monetising our leading global network.”, “We remain very confident in our industry and its structural growth drivers and the strength of our position in the industry with a growing, profitable and cash generative proven business model.”, “We continue with a sustainable and progressive dividend policy that reflects both our confidence in the long-term prospects of the business and our desire to reward shareholders for their loyalty.”, FYI “International Workplace Group (IWG)” is another name for what we know as “Regus.”. Also, by contract, we were told that they would include our name in the business directory at no charge. Internet access and phone lines are available after hours and weekends. English. Find Reviews Filter. Cons. Updated Oct 15, 2020. Access our global network of workspaces and business lounges as often as you need. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Regus Customer Service Reviews. Regus is charging me full price while their offices in NY / CT and the entire area where closed or had 2 hours of service. This review is regarding Customer Service only. Ts and Cs apply. Please do SOMETHING to improve your Customer Service. They said there is nothing they can do! Find your ideal serviced office space in Sweden. This tumblelog is powered by Tumblr, and was designed by Bill Israel. Reply. Regus ranks 4th among Coworking Space sites. Would not recommend. We moved 4 months ago. Impress clients, hold memorable workshops, or deliver a winning pitch in … We have meeting rooms to suit all needs in every major city of the world. My job is to manage the front office reception and to fulfill the clients requirement. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Also, by contract, we were told that they would include our name in the business directory at no charge. Stephanie Melo 1 review. Our meeting rooms are in every major city in the world, so you can host wherever you need. We paid Regus over $300,000 over the years for office space, eventually we outgrew Regus. Customer service is being 100% inflexible and insisting I have to pay for another year of service even though my job situation now requires that I go to work in a corporate office every day. We use cookies to provide and improve our services and enhance your browsing experience. 24. Filter. Cons. First, I must say that I've been to many Regus centers all over East Bay, San Francisco, and San Jose utilizing the conference rooms for depositions. Compare pay for popular roles and read about the team’s work-life balance. Glassdoor gives you an inside look at what it's like to work at Regus, including salaries, reviews, office photos, and more. Sorry. and agreed between Regus and the Customer at the time the Customer makes such request. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Very bad customer service and organisation. Find out more about them below, then book the space that’s right for you or book on the move with our app. Why Regus opened a location in a quiet Swiss village * All prices shown are valid at the time of inquiry, based on 24-month contracts. Register online now or download our app. Impress clients, hold memorable workshops, or deliver a winning pitch in our fully-serviced meeting spaces. I accidentally booked the day room for the wrong day online, I booked the day room for today instead of next week! Well, Regus’ central computer still doesn’t know this, and so I get bills and threatening calls all the time. Completely insane. Regus Customer Service Representative (CSR) Júnior Reviews. Don't show this message again. Learn about Regus culture, salaries, benefits, work-life balance, management, job security, and more. Thank you Regus. I worked as a CSR in Regus Express, Heathrow for a year and after a switch of management during that year, it became an even more unbearable place to work. Uncover why Regus is the best company for you. It takes their online help people 2 weeks to respond to you. To this point, the experience with Regus has been a good one. Regus offered us a virtual office plan with 5 hours of conference room time as well as mail handling and voice receptionist for $220 a month. Never again. How early can I or my guests arrive for the meeting. Clear All. Exceptional customer service. 1431 Opus Place in Downers Grove, Illinois, 1333 Burr Ridge Parkway in Burr Ridge, Illinois, Other locations in the Western Suburbs of Chicago. Incompetent is the only word that really can describe this matter. This is the Regus company profile. The phone line also came back up finally, a total of 7 days service outage. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Don’t be scammed by their pretty modern office pictures - service does not match. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Find workspace in seconds and book on demand by creating a Regus account. Regus has a consumer rating of 1.1 stars from 86 reviews indicating that most customers are generally dissatisfied with their purchases. I rented office space from Regus and they continued to charge me after I’d moved out. What happens if my meeting runs over, or I need the room for longer? Regus locations are available around the world, with over 3,000 working spaces spread across 120 countries. ... Regus come with very poor quality customer services. Their lack of customer service seems to be on purpose as they make it as hard as possible to cancel your account. Reply. Share. Resolved Regus — customer service This email is far from a complaint but couldn't find another format to specify such. Customer Service Representative Regus Serviced (Current Employee) - Guildford, ENG - 24 November 2015 Regus are a serviced office company and deal with a verity of clients. We use cookies to provide and improve our services and enhance your browsing experience. I went to an office and their was a sign saying office closed because of covid. Rooms equipped with state-of-the-art videoconferencing and presentation equipment. Cookies on the MyRegus site. Head of Regus Customer Service team. Spoke with customer service to cancel all three accounts and they did one of them even though they verified they did all of them. Useful. Regular hours, no weekends, evenings, or holidays. Its been 3 weeks already . Reviews from Regus employees about working as a Senior Customer Service Representative at Regus. I could go on and on with every story, but the most recent issue is that I cancelled the contract so it wouldn’t renew. Renters of Regus often having billing disputes. I am 50 years old and they are the worst company I have ever dealt with. Prices are subject to change and will vary depending on the specifically selected products and services. Search job titles. This is the Regus company profile. Our wide choice of meeting rooms allows you to choose the perfect space and location for your next meeting. I had a Regus off years past and had a bad experience and thought I would try again but regret it now. Can you believe it?! If you work for Regus, you are part of the problem  Quit and become a good person again. Regus takes customer service extremely seriously and we’re committed to resolving this matter with you, promptly. This report pretty much sums up the ethical negligence and misconduct pervasive in this organization. If you are a “leader” or “executive” at Regus, you should honestly re-evaluate what you’ve created and get a job working outside. The Regus Services Agreement 25. Terminated agreements in 3 different countries, still to receive deposits back even though it has been months. Reviews from Regus employees about working as a Senior Customer Service Representative at Regus. Build your presence fast, anywhere in the world. It takes their online help people 2 weeks to respond to you. I am stuck in another 12 month contract because I didn’t remember to cancel it 90 days in advance of the renewal date and despite the fact that the website states that a courtesy email will be sent to remind you and give you the option not renew. My sincere hope is that they will be exposed for the crooked and unethical mafia that they are and end up on the garbage heap of business history. Our business rented an office in Budapest at Regus ( Regus EMKE). English. Please do SOMETHING to improve your Customer Service. btw: please link to this site to help spread the words. Dont receice anything. Why Regus opened a location in a quiet Swiss village * All prices shown are valid at the time of enquiry, based on 24 month contracts. Updated Sep 3, 2020. I explained I am a new member and it was a honest mistake. It provides the perfect life/work balance mix. First and last time booking with Regus. So, Customer service did reach out to us on 24th May and then someone from Regus India as well. Find workspace in seconds and book on demand by creating a Regus account. Give your team a place to focus, thrive, and grow, while we take care of all the details. Register online now or download our app. Thank you Regus. I hope you are proud of your policy. Learn about Regus culture, salaries, benefits, work-life balance, management, job security, and more. Search for. However, as I prepare to discontinue my agreement with them, trying to contact Customer Service has … Thank you Regus. Be weary of booking with them. Bad Customer Service, Expensive. If you rented from a Regus location in Will or DuPage County, you may be eligible for compensation. Search job titles. Find Reviews Filter. 2 reviews of Regus Florida Grand Boulevard "Very friendly staff. 1)Bully culture from top to bottom. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems. 129 reviews from Regus employees about working as a Customer Service Representative at Regus. Don't show this message again. Our receptionists will greet your guests, while our support team will prepare your room and help everything run smoothly. Book on-demand by the hour, and our dedicated team will be on hand to ensure your meeting runs smoothly. In others, Regus refuses to refund retainers. Regular hours, no weekends, evenings, or holidays. So, here's the summary: Regus were paid, I got a non-payment warning in spite of that, which I immediately responded to. Horrible customer service! Our rooms are fully equipped with quality furnishings and videoconferencing equipment, so you can walk in and run productive sessions. I explained i just booked it 10 minutes ago. We claimed the deposit through Regus website as they told us to do…. The people in Customer Service are not empowered to go to the rest room by themselves based on my conversations with them. No one wants to help. They said I need o give them 2 weeks notice for cancellation. Will someone be there to greet my guests? And i only went in 2 days. This review is regarding Customer Service only. It was my first time using the Regus website. Useful. Within 1 minute I was on the phone to let them know I made a mistake and if they could move the appointment to next week. I am employed with Regus as a Customer Service Executive. Regus is a horrible company. Customer service help, support, information. I would NEVER recommend doing business with this company. I have to say, the local people in the office I went to a few times were very nice. my job role is to take calls and greet clients for the various clients File a complaint at ComplaintsBoard.com, Page 12. Regus is not a bad place to work. Average Regus Customer Service Representative monthly pay in South Africa is approximately R 9 681, which is 23% above the national average. Regus Customer Service Representative Reviews. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems. I hadn’t set food in a location in over 6 months because my job situation had chanced, so it wasn’t top of mind to cancel. You just lost a customer (you probably don't care). I never got the renewal email. Our advisers are ready to help you find the right venue for your business. It is a Business Centre (MNC) where we provide flexible work space around the globe. The Regus app can help you book meeting rooms, desks and purchase business lounge passes around the world. Exceptional customer service. She attempted to cancel her contract within hours and was unable to. Share. We haven’t been paid back yet . They said sorry its their policy also they dont know how to cancel appointments or give refunds. For more fun, read the complaints made to BBB about this company and why the have an F rating. Very bad customer service. Search for. Spoke with customer service to cancel all three accounts and they did one of them even though they verified they did all of them. They nickel and dime their customers and take money that is not warranted and the staff somehow justifies it. Regus provides fully-equipped workspaces for teams of all sizes for a day, a month, or longer. .css-t53uqh{position:absolute;left:-16px;}”In Copenhagen, we recently organized a client meeting at the Regus Express at the airport.”, A day in the life of a travelling entrepreneur, How Regus helped Frederick Ochieng to work his way, How your company can customise its experience with us. Which I should receive in 24-48 hours. Customer Service Representative Regus Serviced (Current Employee) - Guildford, ENG - 24 November 2015 Regus are a serviced office company and deal with a verity of clients. Useful. Contact Pietrucha Law Firm, LLC for more information. Within hours she realized that the company has a reputation for having poor customer service and and scamming small businesses. When you book one of our meeting rooms, you have access to a whole range of services to help your event run effectively. Service Availability: Services will be available during standard business opening hours. I would like to give feedback. Please enter your location: Click here to leave general feedback Clear All. A free inside look at company reviews and salaries posted anonymously by employees. Share. All content is posted anonymously by employees working at Regus. See how many of the complaints echo yours. In some cases, Regus bills for services not actually provided. Salary information comes from 5 data points collected directly from employees, users, and past and … Purpose-built spaces, ideal for training sessions, with on-site catering and support. Get insight on Regus real problems. How many people can your meeting rooms accommodate? Worse than Comcast, worse than Direct TV, worse them everything. Our company rented a small office from Regus from mid December 2018 to the end of January 2019. Virtual Offices.. Horrible customer service! They charge me for something i never sign up for. Find out what works well at Regus from the people who know best. Glassdoor gives you an inside look at what it's like to work at Regus, including salaries, reviews, office photos, and more. Meeting Rooms.. Our meeting rooms are in every major city in the world, so you can host wherever you need. After the response here on Trust Pilot on Aug 25th indicating they would send me relief measures, I finally received a canned response today (Sept 11th, 3 WEEKS later) from 'CRM 07951888' (not even a person) saying they will grant me credit for 2 months IF I … Communication is not the best quality. If they paid more, the job is a long term investment. Cons. Our team is ready to answer your questions. Regus offered us a virtual office plan with 5 hours of conference room time as well as mail handling and voice receptionist for $220 a month. No paid reviews. … my job role is to take calls and greet clients for the various clients Amount of hours spent on email correspondence are now worth more than the deposits. 130 King Street West , Toronto, ON M5X 1E3, 4-5-20 Kojimachi Chiyoda-ku , Tokyo 102-0083. Book these in advance and we'll ensure everything is in place and ready for you to use on the day. To this point, the experience with Regus has been a good one. We’ll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. But only invoice .

regus customer service hours

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